The QA node lets you define quality analysis criteria that are automatically evaluated after each call ends. Use it to score agent performance, check compliance, or extract structured insights from conversations.

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Creating a QA Node

You can add a QA node to your workflow from the Voice Agent Builder. Once added, configure the analysis criteria that you want to evaluate for each call.

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Viewing QA Results

After a call completes, the QA analysis runs automatically. You can view the results on the Run Detail page for each individual run.